Handmade to order motifs & appliques - Haberdashery, wool, trims and fabric stockist - Based Bathgate, Scotland

FAQs

How long will my order take?

On made to order purchases, dispatch is between 1 - 3 working days. Large orders may take up to 10 working days depending on quantity purchased.

Ready made items will be dispatched within 1 working day, if bought with made to order, everything will be delivered in same package when your order is ready to post.

What postal service is used?

Orders are sent Royal Mail 2nd class recorded delivery. Options for upgrade available at checkout.

Do you accept returns?

Yes, we offer 30 day return policy from date of sale, items should be returned in unused condition, please email to initiate process, should you wish to return anything from your order.

Customer pays postage on change of mind returns.

If there is an error or faulty goods, please get in touch as soon as possible so that I can rectify order or arrange pre paid return.

Do you mass produce designs to sell wholesale?

No, I am not a factory set up with banks of machinery, everything is done by myself, on one machine, please check out discount page to save money on larger orders.

Do I need to have an account to place an order?

Customer accounts are optional, you can complete checkout without having to sign up for an account with me.

Looking for something not on the website?

Please get in touch and let me know, it is going to take me a while to have everything I have to offer on website.

How do I get discount code for my order?

Please check discount page to obtain codes, when you buy direct, save on orders and benefit from fast and friendly turnaround on all my products, with secure ordering and 30 day return policy.

How do I enter discount code when using Paypal Express?

If you are paying with paypal express checkout, it will require you to log in first, then it will direct you back to checkout to enter code. If you are have trouble, please email me your shopping list and I can send invoice.

How do I get in touch with you?

I am always here to help, should you have any questions or problems with your order, please email me at malenaspatches@yahoo.com

My business address is

malenas, Unit 13, Waverley Industrial Estate, Bathgate, West Lothian, Scotland, EH48 4HY