Handmade to order motifs & appliques - Haberdashery, wool, trims and fabric stockist - Based in Bathgate, Scotland

FAQs

How long will my order take?

On made to order purchases, dispatch is between 2 - 4 working days. Large orders may take up to 10 working days depending on quantity purchased.

Ready made items will be dispatched within 1 working day, if bought with made to order, everything will be delivered in same package when your order is ready to post.

What postal service is used?

Orders are sent Royal Mail 2nd class recorded delivery. Options for upgrade available at checkout.

Do you accept returns?

Yes, we offer 30 day return policy from date of sale, items should be returned in unused condition, please email to initiate process, should you wish to return anything from your order.

Customer pays postage on change of mind returns.

If there is an error or faulty goods, please get in touch as soon as possible so that I can rectify order or arrange pre paid return.

 

Do I need to have an account to place an order?

Customer accounts are optional, you can complete checkout without having to sign up for an account with me.

Looking for something not on the website?

Please get in touch and let me know.

How do I get in touch with you?

I am always here to help, should you have any questions or problems with your order, please email me at malenaspatches@yahoo.com

My business address is

malenas, Unit 13, Waverley Industrial Estate, Bathgate, West Lothian, Scotland, EH48 4HY